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Polytech Help Center
  1. Polytech Help Center
  2. Service & Support Portal Polytech

Service & Support Portal Polytech

Welcome! You can raise a request for Service & Support Portal Polytech using the options provided.

Technical support

Need help installing, configuring, or troubleshooting? Select this to request assistance.

Required fields are marked with an asterisk*

Which company or site do you represent

In short terms what does the request concern.

Please select which Polytech product that fits your request the best.

Write the serial number of the affected Polytech products.

If the issue is related to a turbine or an asset, include the type

If the issue is related to a turbine or an asset, include the name or ID. If several items are affected include them all.

If the issue is related to the rotor of a turbine.

Describe the issue with as many details as possible. Error codes, behaviour, observations etc.

Drag and drop files, paste screenshots, or browse

Attach relevant pictures, Screen dumps, measurement files, logfiles etc.

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